1. Information We Collect
When you visit our website, consult with our Ayurvedic advisors, or place an order, we may collect the following information:
- Personal Contact Data: Full name, phone number, email address, city, and shipping/billing address.
- Health & Consultation Preferences: Voluntary information submitted regarding wellness goals, product interests, or dietary questions.
- Transactional Data: Order history, invoice details, and courier tracking identifiers (we do not store raw card PINs or CVV numbers).
- Device & Technical Metrics: IP address, browser type, device information, and anonymous session telemetry.
2. How We Use Your Information
We process your data strictly for legitimate business and customer fulfillment purposes:
- Processing, packing, and dispatching your Ayurvedic wellness product orders.
- Providing product usage guidance and WhatsApp customer support.
- Sending SMS/WhatsApp order confirmations, delivery tracking links, and important product notices.
- Preventing fraudulent orders and enhancing overall website security.
3. Data Sharing & Third-Party Partners
We do not sell, rent, or trade your personal information to any third-party marketers. Your data is shared solely with trusted fulfillment partners under strict confidentiality agreements:
- Logistics & Courier Partners: (e.g. BlueDart, Delhivery, DTDC) to deliver packages directly to your doorstep.
- Certified Payment Gateways: PCI-DSS compliant payment aggregators for encrypted online transactions.
- Regulatory & Legal Authorities: Only when strictly mandated by Indian law or judicial court order.
4. Data Security & Encryption
We implement robust technical and organizational security measures including SSL/TLS encryption, secure server firewalls, and restricted administrative access to protect your personal details against unauthorized access, loss, or misuse.
5. Cookies & Tracking Technologies
Our website uses essential and performance cookies to remember your cart preferences, enhance page load speeds, and analyze anonymous site traffic. You can adjust your browser settings to decline cookies at any time.
6. Customer Rights & Grievance Redressal
You have the right to request access to, update, or request the deletion of your personal data from our active customer records. For any privacy queries or concerns, please contact our Grievance Officer: